Terms & Conditions

Last updated: 20th September, 2025

Article 1 – General Terms

1.1
These terms and conditions apply to all sales, deliveries, and related agreements entered into by Niva Home B.V., a company registered in the Netherlands, hereinafter referred to as “Niva Home B.V.”, trading under the brand name “Huis van Mango”.

All agreements, whether for the sale of goods or the provision of services, are entered into with Niva Home B.V., which operates under the brand name Huis Van Mango and owns all rights in that brand.

These terms also apply to any additional or subsequent agreements between Niva Home B.V and the customer (hereinafter referred to as “Client”), including contracts arising from long-term supply or distribution relationships.

1.2 
Any general or specific terms submitted by the Client — including purchase or procurement conditions — that differ from or conflict with these terms shall not be binding on Huis Van Mango , unless explicitly accepted by Huis Van Mango  in written form, either partially or fully.

1.3

For the purposes of these terms, “written” or “in writing” refers to communication via letter or electronic means, such as email or digital contract platforms.

1.4

These terms may be translated into other languages for convenience. In the event of any discrepancies or inconsistencies between translations, the Dutch version shall prevail and be considered legally binding.

1.5

If any clause in these terms is found to be invalid or unenforceable — either partially or in full — the remaining provisions will remain in effect. Any invalid clause will be replaced by a legally acceptable provision that reflects the original intent and scope as closely as possible.

Article 2 – Offers

2.1

All offers, price quotations, and promotional communications from Huis Van Mango are non-binding, even if a deadline for acceptance is mentioned. No rights can be derived from such offers until a formal agreement is confirmed.

2.2

Verbal offers or commitments made by Huis Van Mango  staff or representatives are not legally binding, unless they are explicitly confirmed in writing by Huis Van Mango

2.3

Any price lists, brochures, catalogs, or other promotional materials provided by Huis Van Mango  are for informational purposes only and do not constitute a contractual offer. These materials are subject to change at any time without notice.

2.4

All product images, sketches, dimensions, finishes, materials, and other details shown alongside any offer or online listing are indicative only. These specifications serve as a general guide and are only binding if explicitly confirmed in writing by Huis Van Mango.

2.5

Huis Van Mango  retains all intellectual property rights to the images, drawings, designs, and models featured in its offers, catalogs, and website. These materials may not be copied, reproduced, or distributed without prior written consent.

Article 3 – Agreement

3.1

An agreement for the sale of goods or provision of services by Huis Van Mango becomes legally binding only after a written confirmation is issued by Huis Van Mango. Until then, no rights can be derived from discussions, communications, or preliminary arrangements.

3.2
Every agreement entered into with Huis Van Mango  is subject to the suspensive condition that the Client's creditworthiness is deemed satisfactory, at the sole discretion of Huis Van Mango. If Huis Van Mango  has reasonable doubts about the Client’s financial reliability, it reserves the right to cancel or suspend the agreement without any obligation to compensate.

3.3
Any risks associated with errors, omissions, or inaccuracies in orders or instructions that are not confirmed in writing lie fully with the Client. It is the Client’s responsibility to ensure that all submitted information is complete, correct, and properly documented.

Article 4 – Prices

4.1
If, after confirmation of an order but before delivery, there is a change in one or more cost-determining factors — such as supplier prices (including retrospective changes), exchange rates, import duties, VAT, raw material costs, production expenses, or currency fluctuations — Huis Van Mango reserves the right, at its sole discretion, to either:
Adjust the agreed price accordingly, or
Cancel the order without being liable for any compensation to the Client.

4.2

Unless explicitly agreed otherwise in writing, all prices listed by Huis Van Mango are shown in Euros (€) and are inclusive of applicable VAT. Delivery is free for orders over €100 (NL) and €1,000 (BE). For orders below €100, a €9.95 shipping fee applies. For returns, a standard fee of €59 will be deducted, unless the item is defective or incorrect.

4.3
The total payable amount, including taxes and shipping fees (if any), will be clearly displayed at checkout prior to confirming the order. Huis Van Mango is not liable for any additional bank charges, international transaction fees, or currency conversion costs imposed by your financial institution.

4.4

Accepted payment methods, processed securely via Mollie, include:

• Credit Cards (Visa, MasterCard, American Express)
• iDEAL
• PayPal
• Klarna (Buy Now, Pay Later)
• Bancontact (for customers in Belgium)

Bank Transfer (only for custom or large-volume orders; subject to longer processing times)

4.5
Orders will be processed only after full payment is received and confirmed by Huis Van Mango.

4.6
Huis Van Mango reserves the right to:

• Modify pricing at any time,
• Change accepted payment methods, and
• Correct any typographical or technical errors in pricing, whether before or after an order is placed.

If a pricing error is discovered after the Client places an order but before the product is dispatched, Huis Van Mango will promptly inform the Client and offer the option to cancel the order or proceed with the corrected price.

Article 5 – Registered Customers on the Website

5.1
Upon registration on the Huis Van Mango website, the client shall create a unique username and password. These credentials are strictly personal and confidential, and may only be used by the individual expressly authorised by the client during the registration process.

5.2
The client explicitly guarantees that the registered user is duly authorised to represent and act on behalf of the client, including but not limited to placing orders and entering into agreements with Huis Van Mango.

5.3
The client is responsible for ensuring that the authorised user maintains absolute confidentiality of the login credentials. The credentials must not be disclosed, transferred, or made accessible to any third party under any circumstance. Huis Van Mango shall be entitled to assume, without further verification, that any activity conducted using the client’s login details has been carried out by the authorised representative of the client.

5.4
In the event the client becomes aware of, or has any reason to suspect, that the username and/or password are being used unlawfully or by unauthorised individuals, the client is obligated to notify Huis Van Mango immediately and in writing. This notification does not exempt the client from their responsibility to take prompt and adequate action to prevent further misuse, including changing passwords and securing access to their account.

Article 6 – Assembly Services

• All products can be self assembled
• Assembly instructions are provided; Huis Van Mango is not liable for damage due to incorrect assembly.

Article 7 – Additional and Reduced Work

7.1
The scope of work shall be strictly limited to the tasks and services explicitly agreed upon in writing by both parties. Any modifications, whether in the form of additional or reduced work, must be documented and confirmed in writing by both parties prior to execution. Only written agreements shall be considered valid and may result in adjustments to the original pricing or timelines.

7.2
Any additional costs incurred by Huis Van Mango  that arise due to circumstances beyond its control—such as delays, changes in specifications, or unforeseen site conditions—shall be chargeable to the client. Huis Van Mango  reserves the right to invoice the client for such costs separately, and the client is obligated to settle these charges in accordance with the agreed payment terms.

Article 8 – Liability

8.1
Huis Van Mango ’s liability towards the client shall be strictly limited to the fulfilment of its obligations as expressly defined in Article 15 of these Terms and Conditions.

8.2
Under no circumstances shall Huis Van Mango be liable for any form of damage or loss suffered by the client, except in cases of proven intent or gross negligence on the part of Huis Van Mango Liability for indirect damages, consequential damages, intangible losses, loss of business, loss of profits, environmental damage, or damages arising from third-party claims is expressly excluded.

8.3
The client shall fully indemnify and hold Huis Van Mango harmless against any and all third-party claims, whether direct or indirect, that are related to the use of the goods delivered or services provided by Huis Van Mango The client shall be responsible for compensating Huis Van Mango for any damages, costs, or losses incurred as a result of such third-party claims, unless such damages are the direct result  of Huis Van Mango’s intent or gross negligence.

8.4
Should Huis Van Mango be held liable despite the foregoing provisions, such liability shall be strictly limited to the net invoice value of the goods and/or services giving rise to the claim, with a maximum liability cap of €250,000 per claim. For the purposes of this article, a series of related incidents or damages shall be regarded as a single claim or event. 

8.5
Nothing in this article shall prejudice the statutory liability of Huis Van Mango as provided under mandatory legal provisions. 

8.6
Any claim for compensation or damages shall be deemed void unless submitted to Huis Van Mango in writing within one (1) year from the date of delivery of the goods or performance of the services.

8.7
Huis Van Mango  undertakes to ensure, to the best of its ability, the safety and proper functioning of its web shop. However, it shall not be held liable under any circumstances for damages resulting from the use of the web shop, including damages caused by third parties misusing the website, user accounts, or payment systems.

8.8
Except in cases of intent or gross negligence, Huis Van Mango  shall not be liable for damages resulting from inaccuracies, omissions, or incompleteness in the content of the website, nor from misuse of the website by users or from incorrect information provided by the client.

8.9
Huis Van Mango  shall not be liable for any indirect, incidental, or consequential losses or damages, including, but not limited to, financial loss, reputational harm, or interruption of business operations.

8.10
Huis Van Mango  does not accept liability for damage caused during self-assembly or installation of products by the client or any third party not authorised by Huis Van Mango.

Article 9 – Cancellation

9.1
You have the legal right to withdraw from your purchase within 14 calendar days after the day you received the goods.
After notifying us of your decision to withdraw (via email), you have an additional 14 days to return the goods.

Returned items must be unused and, where reasonably possible, in their original packaging. If the original packaging is missing, please contact us — replacement packaging can be provided at an additional charge.

• Return costs: Return shipping costs are the responsibility of the customer and range from €29 to €99, depending on the size and weight of the product.
• Defective, damaged, or incorrect products: If an item arrives defective, damaged, or incorrect, the return is free of charge.
• Refunds, including the original standard delivery costs, will be issued within 14 days after we receive the returned goods or proof of return. Refunds will be processed using the same payment method used for the original transaction.

9.2
Furthermore, the client shall fully indemnify Huis Van Mango against any third-party claims that may arise directly or indirectly as a result of the cancellation of the order.

9.3
In addition to the above, Huis Van Mango retains the right to demand full performance of the agreement, including the complete execution and payment thereof, unless a written agreement to the contrary is made.

9.4
Orders placed through the Huis Van Mango website are considered confirmed only once the goods have been dispatched. A confirmation email will be sent to the client at the time of shipment

Article 10 – Delivery

10.1
In-stock items are usually delivered within 10–12 business days. For  out-of-stock items, the estimated delivery timeframe will be shown at checkout. While these timelines are carefully planned, they are indicative and not strict deadlines. Huis Van Mango shall only be considered in default of delivery if the client has issued a formal written notice of default, has provided a reasonable grace period to remedy the situation, and Huis Van Mango has still failed to fulfil its delivery obligations within that extended timeframe.

10.2
All delivery periods are established based on the assumption that there are no unforeseen circumstances or hindrances preventing Huis Van Mango from supplying the goods or commencing the agreed services.
10.3 The agreed delivery timeline shall not begin until the contract has been formally concluded in accordance with Article 3, all relevant information and specifications have been provided by the client, and any required advance payment has been received in full by Huis Van Mango.

10.4
If  Huis Van Mango anticipates that the delivery period will be exceeded, it will notify the client accordingly. The client’s obligations, including payment, remain unaffected. Only in cases of significant delay—defined as a delay exceeding sixteen (16) weeks—may the client dissolve the agreement, unless such delay is attributable to force majeure. In no event shall the client be entitled to claim damages or penalties for late delivery.

10.5
Partial deliveries are permitted unless the client has explicitly objected to this in writing prior to dispatch. Each partial delivery shall be treated as a separate transaction for the purposes of invoicing and payment obligations.

10.6
The client is required to accept delivery of the goods on the agreed date. Failure to do so shall place the client in default. In such cases, Huis Van Mango reserves the right to, at its sole discretion: (1) cancel the agreement without legal intervention; (2) dispatch the goods to the client at the client’s expense and risk; or (3) store the goods at the client’s expense and risk. Any costs incurred, including but not limited to storage fees, transportation, and loss of revenue, shall be borne by the client. This does not affect any other legal remedies available to the Huis Van Mango

10.7
Shipments will be made using the method specified by Huis Van Mango . Delivery conditions will be established on a per-order basis. Should the client request expedited shipping or an alternative delivery method (e.g., express services), all associated costs will be fully charged to the client.

10.8
For deliveries within the Netherlands and Belgium, Huis Van Mango  shall bear transport costs if the net order value meets or exceeds €100 for the Netherlands or €1,000 for Belgium. For drop shipments, shipping costs will always be charged, regardless of order value. For international deliveries outside these countries, shipping terms and costs will be arranged separately with the client.

10.9
In the case of drop shipping, delivery shall be made to the first accessible entrance of the recipient's building (whether a private residence or business address). If a Huis Van Mango driver assists with carrying the item indoors, Huis Van Mango shall not be held responsible for any damage that may occur during the process.

10.10
For drop shipments, any transport damage remains the responsibility of Huis Van Mango .

10.11
The client is strictly prohibited from offering House of Mango products on public e-commerce platforms such as eBay, Amazon, or other general third-party marketplaces, unless explicitly permitted in writing by Huis Van Mango 

10.12
Pickup (Self-Collection)
Clients may request to collect their order directly from  Huis Van Mango ’s designated warehouse location in the Netherlands. Pickup is available only by prior arrangement and confirmation from Huis Van Mango Once collected, all risks and responsibilities for the goods transfer to the client. Huis Van Mango  is not liable for any damage or loss that occurs after the goods have been picked up.

Article 11 – Retention of Ownership

11.1
Ownership of the goods delivered by Huis Van Mango shall remain with Huis Van Mango until full settlement of all amounts due from the client has been received. This includes the purchase price, any applicable interest, collection charges, and costs arising from the performance or non-performance of any agreement between the client and Huis Van Mango.

11.2
Huis Van Mango reserves the right to reclaim and take possession of any goods that remain its property if the client defaults on any obligations, is placed in liquidation, files for or is granted a suspension of payment, is declared bankrupt, or if the goods are subject to seizure.

11.3
Until full payment has been made, the client shall handle the goods with appropriate care and is required to insure them against customary risks. The client is expressly prohibited from pledging, leasing, transferring ownership, granting usage rights, or establishing (silent) liens on the goods without prior written consent from Huis Van Mango However, the client is permitted to use or sell the goods in the ordinary course of business, provided no suspension of payments has been requested or bankruptcy declared at the time of such transaction.

11.4
The client may arrange for a third party to pay the outstanding purchase price on their behalf. In such a case, that third party may be subrogated into Huis Van Mango ’s claim. However, such subrogation does not terminate the retention of ownership held by Huis Van Mango.

11.5
Upon subrogation, as described in Article 11.4, the ownership rights retained by Huis Van Mango    are transferred to the third party who fulfilled the payment obligation. From that moment onward, the client shall hold the goods in question on behalf of that subrogated party.

11.6
The subrogation and associated transfer of ownership as referred to in Articles 11.4 and 11.5 shall not affect any rights the client may have to hold Huis Van Mango  accountable for any breach of contract or failure to meet agreed obligations.

11.7
As long as the goods remain the property of Huis Van Mango , the client must immediately notify Huis Van Mango  in the event of an actual or imminent seizure or if any third party asserts rights to (part of) the goods. The client must also disclose the precise location of the goods. In the event of a seizure or moratorium, the client shall immediately inform the bailiff or administrator of Huis Van Mango’s ownership claim. The client shall be fully responsible for ensuring any such seizure is promptly lifted.

11.8
If multiple items of the same type have been delivered under separate, unpaid invoices, all identical items in the client’s possession will be presumed to correspond to the invoices that remain outstanding.

Article 12 – Force Majeure

12.1
Huis Van Mango shall not be held liable for any failure to perform its obligations under the agreement if such failure is caused by circumstances beyond its reasonable control (“force majeure”).

12.2
Force majeure shall include, but is not limited to: extreme weather events, natural disasters, acts of God, third-party disruptions, general transport blockages, strikes or labor actions (whether full or partial), civil unrest, war or threats thereof—both within the country or in the country of origin of materials—lockouts, loss or damage during transit to Huis Van Mango or the client, delays or non-delivery by suppliers, embargoes, trade sanctions, export/import restrictions, military mobilisation, government-imposed restrictions or regulations, fire, industrial disruptions, accidents, failures in transport services (whether operated by Huis Van Mango or third parties), as well as the imposition of new taxes, levies, or any other unforeseen government intervention.

12.3
In the event that Huis Van Mango  has already partially fulfilled its contractual obligations at the onset of the force majeure event—or is only able to fulfill a portion of its obligations—it reserves the right to invoice the client for the part already delivered or still deliverable. The client shall be obligated to pay this amount as if it is related to an independent agreement. Additionally, Huis Van Mango reserves the right to adjust the terms of the agreement to ensure partial or alternative execution is still viable.

12.4
If a force majeure event persists for a continuous period exceeding six (6) months, either party shall have the right to terminate the agreement in whole or in part, without judicial intervention. Such termination shall not entitle the client to any form of compensation or damages.

Article 13 – Delivery Conditions

13.1
During the delivery of goods and/or execution of services, the client shall be responsible for ensuring, under penalty of additional charges and liability for resulting damages:

1. That the designated location for delivery or temporary storage of products, components, or materials is appropriately prepared and safe, such that no damage to goods or property may reasonably occur;
2. That unobstructed access is available to the delivery site and/or any areas where assembly or service must take place, and that all reasonable assistance is provided to facilitate timely and smooth delivery;
3. Where the use of special equipment such as cranes, hoists, or elevators is required for delivery, the client ensures access to and usability of such equipment. In the event damage occurs through such use,   Huis Van Mango shall not be held liable unless it is conclusively proven that gross negligence or intentional misconduct occurred on its part. Should the access path prove insufficient in size or usability, and if no appropriate lift is available, Huis Van Mango reserves the right to rent external equipment (e.g., a moving lift). All related costs shall be borne entirely by the client;
4. That utilities and working conditions at the delivery or work site—including adequate electricity, lighting, heating, water supply, and ventilation—are properly in place and functioning for the duration of the work or delivery.

Unless otherwise explicitly agreed upon in writing, all work and delivery activities shall be carried out during standard business hours.

Article 14 – Complaints and Defects

14.1
The client is required to carefully examine the delivered goods and/or completed work immediately upon receipt for any visible defects or discrepancies. Any defects, damages, or shortages must be noted on the delivery receipt or transport document at the time of delivery. Furthermore, the client must submit a detailed written complaint to Huis Van Mango within 72 hours days of delivery, clearly outlining the nature and basis of the complaint. Failure to do so will be deemed acceptance of the goods or services as delivered. The client’s commencement of use or installation of the goods shall also constitute acceptance. All complaints must be filed through the complaint procedure designated by Huis Van Mango.

14.2
Huis Van Mango  must be afforded a reasonable opportunity to inspect and verify the reported complaints. Any remedial action or resolution proposed by Huis Van Mango  will be subject to the client’s written confirmation, preferably via email.

14.3
Should the client and  Huis Van Mango   fail to reach a mutually acceptable resolution, an independent expert shall be appointed to assess the situation. The costs associated with such an expert will be borne by the party found to be at fault, unless otherwise mutually agreed in writing. Complaints can be submitted via our contact form or email. We aim to respond within 4 business days and resolve within 21 days.

14.4
Refunds, where applicable, will be processed within a period of ten(10) to fourteen (14) business days after Huis Van Mango   has received and approved the returned goods. The actual timeline for the funds to appear may vary depending on the client's bank or payment provider.

We understand that, despite our best efforts, things may occasionally go wrong. Should this occur, we sincerely apologise. We kindly request that you report your complaint via the service form above. Our customer service team will handle your complaint as promptly as possible and work with you to find a suitable solution.

Article 15 – Warranty

15.1
The products delivered by Huis Van Mango shall possess the qualities and characteristics reasonably expected by the client and the end user under normal use and maintenance.

15.2
Huis Van Mango  provides the end customer with a warranty period of two (2) years from the date of delivery to the client.

15.3
This warranty entails that Huis Van Mango, at its sole discretion and to the best of its ability, will either repair, replace, restore, reduce the price of, or accept the return of defective products, crediting the client accordingly. Under no circumstances shall Huis Van Mango be obligated to compensate for any other costs or damages. All expenses incurred by the client for removal, replacement, or installation of goods shall be borne by the client. Returns of products are only accepted with prior written authorisation from    Huis Van Mango and provided that the goods are returned in their original, properly packaged condition. The client is obliged to permit repair or restoration by a qualified technician designated by Huis Van Mango The original warranty period shall continue to apply to any repaired or replaced goods, and no new warranty period shall commence.

15.4
Warranty claims by the end customer are valid only if the goods have been used, maintained, and handled correctly and if the client has fully complied with all contractual obligations towards Huis Van Mango

15.5
The warranty shall not extend to defects or claims arising from:

1. natural shrinkage seams and/or hairline cracks resulting from the normal dissipation of construction moisture, particularly following new construction or renovation activities;
2. discolouration, shrinkage seams, warping, or surface cracks caused by direct exposure to heat sources, including but not limited to sunlight, heating elements, or fireplaces; and
3. damages attributable to excessively high or low ambient humidity levels, sudden or extreme fluctuations in humidity, or structural irregularities such as an uneven subfloor.

Furthermore, minor deviations in colour, texture, grain, finish, dimensional accuracy, or craftsmanship—where such variations are deemed acceptable within industry standards or are technically unavoidable—shall not constitute grounds for a warranty claim.

15.6
Should issues arise beyond the warranty period,  will endeavour in good faith to assist the client in finding a suitable resolution. This may include dispatching a technician, supplying replacement parts, or providing a new product for an additional fee, and potentially retrieving the faulty product for repair. All costs related to such after-warranty service shall be the responsibility of the client.

Article 16 – Personal Data

16.1
Huis Van Mango  processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data
protection laws.

16.2
The processing of personal data by Huis Van Mango  is conducted in full compliance with all relevant national and international legislation governing the protection of personal data.

16.3
The client hereby consents that Huis Van Mango  may process confidential information and personal data relating to the client, its employees (current or former), affiliates, clients, or any third parties involved in the context of:

1. the execution of any assignment or agreement between the client and Huis Van Mango;
2. compliance with legal obligations;
3. the optimisation of service delivery; and
4. internal operational purposes.

Such processing may include sharing personal data with affiliated companies within the Huis Van Mango group, third-party service providers engaged in fulfilling the assignment, and processors appointed by Huis Van Mango.

16.4
The client guarantees that any personal data provided to Huis Van Mango, or originating from the client, has been lawfully obtained and that Huis Van Mango is authorised to process such data under applicable laws. The client indemnifies and holds Huis Van Mango  harmless against any claims, damages, or liabilities arising from alleged violations of data protection laws by the client or third parties.

16.5
Huis Van Mango commits to implementing appropriate technical and organisational measures, taking into account the state of the art and the costs of implementation, to safeguard personal data provided by or relating to the client against unauthorised access, loss, or unlawful processing.

Article 17 – Suspension and Termination

17.1
Huis Van Mango  has the right to suspend any ongoing agreements with the client — where execution is still pending — without judicial intervention or prior notice of default, for a reasonable duration, or to terminate the agreement immediately without any liability to pay damages, in the event that the client fails to meet payment or other contractual obligations on time, properly, or in full; or if there are reasonable grounds to suspect that the client will not fulfil these obligations timely or at all. This also applies if the client becomes bankrupt, requests suspension of payments, or if the client’s company is closed or liquidated.

17.2
Suspension or termination does not relieve the client of the obligation to pay for goods or services already delivered. Furthermore, Huis Van Mango reserves the right to claim compensation from the client for any damages, costs, and interest incurred, including lost profits. Such claims become immediately payable upon suspension or termination.

17.3
Should the client be in default or breach any of its contractual obligations, all reasonable costs — both judicial and extrajudicial —incurred by Huis Van Mango in securing compliance, including legal fees, shall be borne by the client.

17.4
The rights and obligations of both parties accrued before the termination date shall continue to apply after termination for all relevant purposes.

17.5
These Terms of Service remain effective unless and until terminated by either party. The client may terminate these terms at any time by notifying Huis Van Mango  that they no longer wish to use the services or upon ceasing to use the website. Huis Van Mango reserves the right, at its sole discretion, to terminate the agreement immediately without prior notice if the client is found to be in breach of any terms or provisions herein. In such cases, the client remains liable for all outstanding amounts due up to and including the termination date. Additionally, Huis Van Mango may deny access to its services or any part thereof following termination.

Article 18 – Payment

18.1
Unless Huis Van Mango has granted the client a credit facility, all deliveries will be made only after full or partial advance payment.

18.2
Payment is due within eight (8) days from the invoice date, unless otherwise agreed in writing. Payments must be made in euros, without any deduction for discounts, bank fees, or offsets, via deposit or bank transfer to the account designated by Huis Van Mango Payment is considered completed only once the amount has been irrevocably credited to House of Mango’s bank account. 

18.3
If the client fails to fulfil the payment obligation within the agreed timeframe, they will automatically be in default without further notice. From that moment, interest will be charged at 1.5% per month on the outstanding amount, with any part of a month counted as a full month. 

18.4
In addition to the principal and interest, Huis Van Mango is entitled to recover all reasonable costs incurred due to non-payment, including judicial and extrajudicial expenses such as lawyer, bailiff, and collection agency fees. Extrajudicial costs are fixed at a minimum of 15% of the outstanding invoice amount, with a minimum charge of €150 per claim. 

18.5
At any time, including after entering into the agreement but before further performance, Huis Van Mango  may require the client to provide (additional) payment security in a form determined by Huis Van Mango Should the client fail to provide this security promptly, Huis Van Mango  may suspend further performance or terminate the agreement, wholly or partially, without notice of default or judicial intervention, without prejudice to its right to claim damages. Additionally, all outstanding amounts owed by the client become immediately due and payable.

18.6
Any disputes regarding invoices must be submitted in writing to Huis Van Mango including detailed reasons, within eight (8) working days of the invoice date. After this period, the right to dispute is forfeited. Objections to invoice amounts do not suspend the client’s payment obligations. 

18.7
Huis Van Mango reserves the right to suspend its obligations until all due payments have been received in full.

Article 19 – Intellectual Property Rights

19.1
Huis Van Mango retains all rights related to intellectual property concerning the goods supplied and/or services performed by it. Huis Van Mango  remains the sole owner of copyrights, design rights, and any other intellectual property rights associated with its products.

19.2
The client is prohibited from copying or modifying the goods, in whole or in part, without obtaining prior written consent from Huis Van Mango .

19.3
The client may not rebrand the delivered goods, use the associated brand in any unauthorised manner, or register the brand under their own name.

Article 20 – Applicable Law and Competent Court

20.1
These general terms and conditions, all offers made by Huis Van Mango, and all agreements between Huis Van Mango and its clients are governed exclusively by Dutch law. The applicability of the Vienna Sales Convention (CISG) is expressly excluded.

20.2
All disputes that may arise between the parties, including those related solely to the collection of outstanding payments, shall be submitted exclusively to the competent Civil Court in the location of Huis Van Mango's registered office, without prejudice to Huis Van Mango ’s right to bring the dispute before the court with jurisdiction in the client’s place of business. Disputes between Huis Van Mango and clients established outside the EU shall be finally settled by arbitration under the International Chamber of Commerce (ICC) Arbitration Rules by one or more arbitrators appointed in accordance with those Rules. The language of the arbitration shall be Dutch or English. The arbitration shall take place in Utrecht, the Netherlands.

Article 21 – Consumer Duties and Cooperation

Throughout the duration of the agreement, the consumer shall be responsible for providing the entrepreneur with all relevant information and full cooperation reasonably required for the proper and timely fulfilment of the agreement. This includes any information the consumer knows—or ought reasonably to know—is important to the successful execution of the agreement.

In the event that any facts, conditions, or developments arise—either prior to or during performance of the agreement—that may impede or adversely impact its progress or outcome, the consumer is obligated to promptly notify the entrepreneur.

The consumer shall further ensure that all necessary assistance is provided to facilitate the delivery of goods, including but not limited to ensuring accessible delivery to the designated entry point of the premises.

Article 22 –  Environmental Commitment

Huis Van Mango is committed to sustainability. We partner with responsible suppliers and use FSC-certified wood wherever possible.We also use recyclable and reduced-plastic packaging materials to minimise environmental impact.

Article 23 – Modification of Terms

We reserve the right to modify these Terms & Conditions at any time. Continued use of our website after changes constitutes acceptance.

Article 24 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer resides abroad.